FAQs

Based in Rathmines, Lake Macquarie, our plumbers hit the road daily across Newcastle, the Hunter Valley, and parts of the Central Coast.

Yes! We work across residential, commercial, and council projects. From blocked drains in family homes to large-scale pipe relining, no job is too big or too small.

We provide free quotes and believe in clear, upfront advice before any work begins. In some cases, such as drainage issues, specialised equipment (like jetting or CCTV inspection) may be required to diagnose the problem. If so, we’ll always explain these costs before proceeding.

We take pride in our work and guarantee our workmanship for life. If there’s ever an error caused by us, we’ll fix it no questions asked.

Our pipe relining warranty covers the installation for the life of the pipe. If the relined section fails due to workmanship, we’ll repair it at no cost to you. (Please note: this doesn’t cover misuse, accidental damage, or issues outside the relined section.)

Yes, we can. For rental properties, we require direction from the real estate agency or landlord before completing work. If you’re a tenant, you’ll need to ensure your property manager or landlord has approved the job so the invoice can be issued directly to them.

Yes. We can schedule regular maintenance and highly recommend businesses get ahead of their plumbing before disasters happen. Jobs like checking backflow devices, flexi hoses, hot water systems, drains, and gutters are at the top of our regular maintenance list. We’ll set reminders so your business stays compliant and running smoothly.

Pipe relining is a no-dig solution to repair broken or cracked pipes. Instead of digging trenches, we insert a new lining inside the damaged pipe to create a strong, long-lasting seal. It’s ideal if you have recurring blockages, cracked stormwater or sewer pipes, or want to avoid expensive excavation.

We’re committed to eco-friendly practices. That means minimising unnecessary excavation, offering water-saving solutions, installing sustainable hot water systems, and using modern technologies like pipe relining to reduce waste.

Yes. We’ll always explain the costs and options before we begin any job, so there are no surprises on the invoice.

Please clear the work area (e.g. under sinks or around drains) and make sure pets are safe and secure. Our plumbers will call about 30 mins before arriving at your house to give you notice of our arrival.

Of course! If you’d like to build a relationship with a particular team member, just let us know when booking and we’ll do our best to arrange it.

We love hearing from our customers – you can leave a Google review or give us a call directly.

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